1. Introduction and Company Information
This Privacy Policy explains how Fresh Tracks Canada collects, uses, discloses, stores, and protects personal information in connection with its travel-related services, website, and related communications.
Fresh Tracks Canada operates the website xintrumtrar.site and provides travel services to customers in Canada and other jurisdictions, subject to applicable law.
Company name: Fresh Tracks Canada
Address: 885 West Georgia Street, Vancouver, BC V6C 3E8, Canada
Email: [email protected]
Phone: +1 604-737-8743
This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.
2. Data Collection and Processing
Fresh Tracks Canada may collect and process personal information directly from you, automatically through your use of our website, and from third parties where permitted by law or with your consent.
The types of personal information we may collect include:
- Identification and contact information, such as your name, address, email address, and telephone number;
- Booking and travel information, such as itinerary details, destination preferences, travel dates, passport or identification details where necessary for travel arrangements, and special assistance or dietary requirements;
- Payment and transaction information, such as billing details and partial payment card information processed through secure payment providers;
- Account or communication information, such as messages you send us, inquiries, complaints, and customer service records;
- Technical and usage information, such as IP address, browser type, device identifiers, pages visited, and cookies or similar technologies;
- Any other information you voluntarily provide to us in connection with a booking, inquiry, or service request.
We process personal information only for identified purposes and in accordance with applicable law.
3. Purpose of Data Processing
Fresh Tracks Canada uses personal information for the following purposes:
- To provide travel-related services, process inquiries, and manage bookings;
- To confirm reservations, issue travel documents, and communicate itinerary updates;
- To arrange services with travel suppliers, including airlines, hotels, transportation providers, tour operators, and insurers where applicable;
- To process payments, refunds, chargebacks, and fraud prevention activities;
- To respond to customer service requests, complaints, and support inquiries;
- To personalize and improve our website, services, offers, and customer experience;
- To maintain records, comply with legal obligations, and support accounting, tax, and audit requirements;
- To detect, investigate, and prevent fraud, unauthorized access, security incidents, or misuse of our services;
- To send service-related communications and, where permitted by law, marketing communications;
- To enforce our terms, protect our rights, and manage business operations.
4. Legal Basis for Processing
Where applicable, Fresh Tracks Canada processes personal information based on one or more of the following legal grounds:
- Consent: Where you have given clear consent for a specific purpose, including marketing communications or collection of certain optional travel preferences;
- Contractual necessity: Where processing is required to provide requested travel services, fulfill bookings, or take steps at your request before entering into a contract;
- Legal or regulatory obligation: Where processing is required to comply with applicable laws, tax rules, accounting requirements, travel regulations, or lawful requests from authorities;
- Legitimate interests: Where processing is necessary for legitimate business purposes, such as improving services, preventing fraud, securing systems, or managing business operations, provided such interests are not overridden by your rights and interests.
For Canadian privacy compliance, we generally collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances and, where required, with knowledge and consent.
5. Data Sharing and Third Parties
Fresh Tracks Canada may share personal information with third parties only as needed to operate our business and provide services to you, including:
- Travel suppliers and service providers, such as airlines, hotels, cruise operators, ground transport providers, tour operators, and activity providers;
- Payment processors, financial institutions, and fraud prevention services;
- IT, cloud hosting, analytics, security, communications, and customer relationship management providers;
- Professional advisors, such as legal, accounting, or insurance advisors;
- Regulators, law enforcement agencies, courts, or other government bodies where required or permitted by law;
- Third parties involved in a business transaction, such as a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality and legal protections.
We do not sell personal information in the ordinary commercial sense. Where third parties process personal information on our behalf, they are expected to protect it and use it only for the purposes we specify.
6. Data Transfer to Third Countries
Because Fresh Tracks Canada may use service providers and travel partners located outside your province, outside Canada, or in countries that may have different privacy laws, your personal information may be transferred and stored in jurisdictions outside your home jurisdiction.
When information is transferred internationally, we take reasonable steps to ensure it is protected by appropriate safeguards, which may include contractual protections, security controls, and supplier due diligence. However, information processed in another jurisdiction may be subject to lawful access by courts, regulators, or authorities in that jurisdiction.
7. Storage Duration
Fresh Tracks Canada retains personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, and to enforce agreements.
The retention period depends on the nature of the information and applicable obligations. In general:
- Booking and transaction records are retained for as long as required for service delivery, accounting, tax, and legal compliance;
- Customer service communications may be retained for quality assurance, dispute resolution, and training purposes;
- Marketing consents and preferences are retained until you withdraw consent or opt out, subject to legal retention requirements;
- Technical logs and security records are retained for a limited period necessary for security, troubleshooting, and system integrity.
When personal information is no longer required, we will delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by Fresh Tracks Canada:
- Access: You may request confirmation of whether we hold personal information about you and request access to that information;
- Rectification: You may request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: You may request deletion of personal information where permitted by law, recognizing that some information may need to be retained for legal or operational reasons;
- Restriction: You may request that we limit the processing of your personal information in certain circumstances;
- Data portability: Where applicable, you may request a copy of certain personal information in a structured and commonly used format;
- Objection: You may object to certain processing activities, including direct marketing where applicable.
To exercise these rights, please contact us using the details in the Contact Information section. We may require verification of your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable law.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
If you withdraw consent for certain information, we may no longer be able to provide some travel services or features. We will explain any consequences where relevant.
You may also opt out of marketing emails by using the unsubscribe link in the message or by contacting us directly.
10. Right to Complain
If you have concerns about how Fresh Tracks Canada handles your personal information, we encourage you to contact us first so we can try to resolve the matter promptly.
You may also have the right to file a complaint with the applicable privacy regulator in Canada. Depending on the circumstances, this may include the Office of the Privacy Commissioner of Canada or a provincial privacy commissioner.
We will cooperate with any lawful complaint or investigation and will seek to address concerns in good faith.
11. Data Security
Fresh Tracks Canada uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
These safeguards may include access controls, encryption where appropriate, secure storage, monitoring systems, staff training, confidentiality obligations, and vendor security requirements. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
If we become aware of a privacy or security incident involving personal information, we will act in accordance with applicable law, which may include containment, investigation, notification, and remediation measures.
12. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
Fresh Tracks Canada
885 West Georgia Street
Vancouver, BC V6C 3E8
Canada
Email: [email protected]
Phone: +1 604-737-8743
13. Changes to Privacy Policy
Fresh Tracks Canada may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.
When we make material changes, we will take reasonable steps to notify you by posting the updated policy on xintrumtrar.site and, where appropriate, by other means of communication. The revised policy will be effective on the date indicated or when posted, unless otherwise stated.
We encourage you to review this Privacy Policy periodically to stay informed about how Fresh Tracks Canada protects your personal information.